Resources
System status
What we commit to on availability, and how to reach us when something is wrong.
This page does not auto-update.
It is not connected to a monitoring system, so it will not tell you whether a service is degraded right now. We would rather say that than show a green tick we cannot stand behind. For live incident status, email us using the details below.
Reporting an incident
Email is the route. It reaches the team directly — there is no ticket queue in front of it.
By email
So we can act on it without a round trip, include:
- The product affected — Udyog Pay, Udyog Pay cms, OnboardingX, and so on.
- The time window, with your timezone.
- A transaction or reference ID, if you have one.
- What you expected to happen, and what happened instead.
What we hold ourselves to
ISO 27001
Certified
SOC 2
Compliant
GDPR
Compliant
Something is wrong right now?
Email the address above. The contact form reaches the same team if you would rather use it.